Shipping policy
HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
It takes about 4-6 business days for our product to be produced and sent out typically. Once shipped, It will deliver time 6-9 business days. Please note that It does not include handcrafting time. Please note that during the holidays our production time may vary.
CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?
you may not change your shipping address after your order has been sent out.
HOW MUCH IS SHIPPING?
Free Shipping over $69.00 Worldwide. Free Express Shipping over $149.00 Worldwide. (Except for some remote areas) For certain outlying regions, we will select an available expedited shipping option for delivery. Below is a brief overview of our shipping methods. To view specific deliverable addresses and access detailed shipping costs and information, please enter your address at checkout in the shipping options section. Alternatively, you can contact our customer service team for assistance with your inquiry.
| Shipping To | Shipping Plan | Price | Free Shipping Term |
| US&EU | Standard Shipping | 7.95USD | Over 69USD |
| Priority Shipping | 13.95USD | / | |
| Express Shipping | 26.95USD | Over 149USD | |
| UK | Standard Shipping | 9.08USD | Over 69USD |
| Priority Shipping | 11.69USD | / | |
| Express Shipping | 33.90USD | Over 149USD | |
| AU | Standard Shipping | 7.95USD | Over 69USD |
| Priority Shipping | 15.58USD | / | |
| Express Shipping | 36.95USD | / | |
| CA | Standard Shipping | 11.95USD | Over 69USD |
| Priority Shipping | 18.95USD | / | |
| Express Shipping | 29.95USD | Over 149USD | |
| Outlaying | Outlaying Expedited Shipping | 32.95USD | / |
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with logistics company.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
DO YOU SHIP INTERNATIONALLY?
International shipping is available currently.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
PLEASE NOTE:
- If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii may exceed normal delivery time.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
OUR SHIPPING METHOD
Standard Shipping via YUNExpress Global Direct Line (Traceable)
Priority Shipping via Yanwen Premium Express or Rapid Global Direct Line Standard Express (Traceable）
Express Shipping via Fedex or DHL (Traceable）
Outlaying Expedited Shipping via Fedex or DHL (Traceable）
If you have any questions, please feel free to contact us via Email:support@makemesurprise.com
